How does the hotel respond to the 6 bottles of Moutai, a staff member of Changsha? 4 Comments / Default / By huanggs
4 thoughts on “How does the hotel respond to the 6 bottles of Moutai, a staff member of Changsha?”
In Changsha, in a high -end hotel, when the customer finished the meal, the customer found that the hotel employees transferred the six bottles of Moutai they brought. After that, I found that the hotel would no longer recognize the account. The hotel's response to the six bottles of Moutai, the employees' packaging customers, was shocked and surprised.
I. Communication recording of a period of customers and hotel staff on the Internet proves that male customers and hotel staff communicate about this incident that Moutai was transferred by themselves. During the communication process, the hotel, the hotel, the hotel The staff member said that the employee of his hotel had contacted, but now he dare not come forward. Although he knows what he is doing is wrong, he has no courage to face this matter. In addition, the hotel also said that it is actively cooperating with the police to conduct investigations, and the employees involved are no longer coming to work.
. As a high -end hotel, what you do must be responsible. Although the high -end liquor is transferred to the personal behavior of the hotel employee, as a hotel, it has improper responsibility for management. If the hotel's management Floor supervision is in place, and the hotel's management system is more reasonable, so that employees can not drill without space. Then, liquor is transferred to this customer, so the hotel must also bear the responsibility of cope with, even if the hotel should be responsible, even if the hotel is responsible, even if the hotel is responsible, even if the hotel is responsible, even if the hotel is responsible, even if the hotel is responsible, even if the hotel shall be responsible, even if the hotel shall be responsible, even if the hotel shall be responsible, even if the hotel shall be responsible, even if the hotel shall be responsible, even if the hotel shall be responsible for it. The employees involved ran out of the hotel, and they also had to do all of related events and customers.
. In the service industry, integrity is a rule that everyone must follow in the service industry. People value service quality and integrity. After I believe this incident, it will have a certain impact on this hotel.酒店如果想把这次事件的影响降到最低，那么，对于此次事件的处理态度也是至关重要的，如果只是无关痛痒的表达自己的立场和态度，而没有一些实质性的动作，那么，将It will form a unprofitable impression of hotel management in the consumer group, which will have a adverse effect on the operation of the hotel in the future.
The hotel stated that the employees had been dealt with accordingly, and at the same time fired the employee, apologized and compensated related customers.
The hotel's response is that they are currently actively cooperating with the police's investigation. The employees of the 6 bottles of Moutai who have dropped their customers have run away and are not working in the hotel.
They responded that the employee had run, but they would still cooperate with the police to investigate and give some people an explanation.